Frequently Asked Questions

Click the "Submit Your Video" button in the navigation bar or visit our submission page. Fill out the form with your video details, upload your video file, and choose your compensation method (Revenue Share or Direct Sale). By submitting, you transfer full ownership to ViralID. Our team will review your video and notify you via email.

Upon submission, you transfer full ownership of your content to ViralID. We offer two compensation models: 1) Revenue Share (50/50) - ViralID owns the content and you receive 50% of all revenue generated. 2) Direct Sale - Receive a one-time payment with ViralID obtaining full ownership and rights. We'll review your video and send you an offer if interested.

Most videos are reviewed within 24-48 hours. Complex cases may take up to 5 business days. You'll receive an email notification once your video has been reviewed, whether it's accepted, rejected, or placed on hold for additional information.

We accept MP4, MOV, AVI, and WEBM formats. Videos must be under 500MB in size and no longer than 10 minutes. We recommend high-quality footage (1080p or higher) with clear audio and good lighting for the best chance of acceptance. Videos are uploaded to Vimeo for secure hosting and playback.

For Revenue Share, you receive 50% of revenue generated from content owned by ViralID. Payments are processed monthly via PayPal or bank transfer once you reach the $100 minimum threshold. For Direct Sales, you receive a one-time payment within 7 business days of accepting our offer. You can track your earnings in your creator dashboard.

While optional during submission, we may request proof that you have the right to transfer ownership during the review process. This can include metadata from the original recording device, timestamped social media posts, or written statements. Submitting proof upfront speeds up the approval process.

Browse our video library, find a video you want to license, and click "Request License" on the video detail page. Fill out the licensing form with details about your intended use. Our team will review your request and send you a licensing agreement and quote within 24 hours.

A single video license grants rights to use one specific video for your stated purpose and duration. A full catalog subscription gives you unlimited access to download and use any video in our entire library for the subscription period. Subscriptions are ideal for agencies and media companies needing multiple videos regularly.

Yes! All our licenses include commercial usage rights. However, the specific terms depend on your license type and intended use. When requesting a license, be clear about how you plan to use the video (social media, broadcast TV, advertising, etc.) so we can provide appropriate terms.

Absolutely! You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. Videos downloaded during your active subscription remain licensed for their original intended use.

Yes! Annual subscribers save 50% compared to monthly billing. Annual plans are billed once per year and include all the same features as monthly plans. Contact our sales team for annual pricing details and setup.

We offer flexible licensing based on your needs: Personal Use, Social Media, Web/Digital, Broadcast TV, Commercial/Advertising, and Enterprise/Unlimited. Each license specifies the duration, territory, exclusivity, and permitted platforms. Custom licensing is available for unique use cases.

By default, all licenses are non-exclusive, meaning the video can be licensed to multiple buyers. Exclusive licenses are available for premium fees, granting you sole rights to use the video for a specific period and territory. Contact our sales team for exclusive licensing options.

License duration varies by type. Typical options include: 1 year, 3 years, 5 years, or perpetual. The duration is specified in your license agreement. You can request license extensions or renewals by contacting us before expiration.

Yes, most licenses allow basic editing such as cropping, adding text overlays, color correction, and incorporating the video into larger productions. However, you cannot alter the video in ways that misrepresent the original content or create derivative works for relicensing. Check your specific license agreement for details.

When your license expires, you must remove the video from all active use (websites, social media, broadcasts, etc.). Content published during the active license period can remain archived but cannot be actively promoted or re-shared. Contact us to renew your license if you want to continue using the video.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. All transactions are secure and PCI-compliant with 3D Secure authentication support. You can save your card securely in your billing settings for faster checkout. For subscriptions, recurring billing is processed automatically through Stripe. We currently use Stripe test tokens for development.

We offer a 14-day money-back guarantee for first-time subscribers. If you're not satisfied with your subscription, contact us within 14 days for a full refund. Single video licenses are generally non-refundable once downloaded, but exceptions may be made on a case-by-case basis.

You're charged immediately upon subscribing, then automatically at the start of each billing cycle (monthly or annually). You'll receive an email receipt for each payment. You can view your billing history and manage payment methods in your account settings.

For Revenue Share creators, you receive 50% of all revenue generated from your transferred content. Earnings accumulate in your account and are paid out monthly once you reach the $100 minimum threshold. Payments are processed within 10 business days of month-end via PayPal or bank transfer. For Direct Sales, you receive a one-time payment within 7 business days of accepting our offer.

Yes, for Revenue Share creators, the minimum payout threshold is $100. Earnings below this amount carry over to the next month. Once you reach $100, you'll receive payment in the next monthly payout cycle. There is no minimum for Direct Sale payments.

We recommend minimum 1080p resolution (1920x1080) for the best chance of acceptance. Videos should have clear audio, good lighting, and stable footage. We accept 720p in exceptional cases. 4K content is preferred for premium placement. File size limit is 500MB per upload.

Yes! All uploaded files undergo automatic virus and malware scanning before being added to our system. This protects both our platform and our users. Infected files are automatically rejected and flagged.

After your license is approved and payment is processed, you can download unwatermarked videos from your buyer dashboard at /buyer/download/[id]. You'll also receive a confirmation email with a download link. Each download includes a PDF license agreement for your records. For subscribers, access all videos directly through your dashboard. All downloads are tracked for security and compliance purposes.

All videos on our explore pages are watermarked via Vimeo's privacy settings to protect copyright and prevent unauthorized use. Only after you complete payment for a license or maintain an active subscription can you download unwatermarked, full-quality versions. This protects creators' intellectual property while allowing buyers to preview content before purchasing.

ViralID works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience. Mobile browsers are fully supported. If you experience issues, try clearing your cache or switching browsers.